Refund and Cancellation policy

Cancellation and Refund Policy

We understand that plans can change, and we aim to offer flexibility while ensuring that our services remain available to all guests. Please review our cancellation and refund policies carefully to ensure a smooth experience.

Cancellation Policy (Non-Peak Days)

20 days before arrival: 30% refund of the booking amount.
10 days before arrival: 15% refund of the booking amount.
Within 10 days of arrival: No refund.

Cancellation Policy (Peak Days)

No refunds are provided for cancellations made on Peak Days.
Peak Days include major bathing days as detailed on our website. These dates are in high demand, and cancellations during this period are non-refundable.

Refund Process

Refunds will be processed within 7-10 working days after the cancellation request is received.
Refunds will be issued to the original payment method used during booking.

Important Guidelines for Peak Days

Booking Recommendations: To avoid travel disruptions, visitors are advised to book accommodations at least one day before and one day after the peak bathing days.
Traffic Restrictions: There are significant traffic restrictions around peak bathing days, and following this recommendation ensures a smoother arrival experience and helps with timely check-in.

Peak Day Slots

Below are the designated Peak Day Slots for this season. Please note that cancellations on these dates are not refundable.

January: 12th – 16th, 28th – 31st
February: 2nd – 5th, 11th – 14th, 25th – 28th
March: 12th – 15th

We appreciate your understanding of our policies, and we strive to make your stay with us comfortable and memorable. If you have any questions or concerns regarding our cancellation and refund policy, please don’t hesitate to contact our customer support team.

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